MARKETING SERVICES
Cutomer eXperience (CX).
Customer eXperience (CX).
Convert expectations into opportunities.
We mesureCustomer Satisfaction.
You can leverage our marketing expertise and digital know-how to measure the consumer experience and implement customised satisfaction surveys. We take on the work from questionnaire creation to report analysis and presentation.
CSAT Surveys (B2B & B2C)
Our satisfaction surveys measure the difference between expectations and the actual service delivered.
NPS Surveys
The Net Promoter Score allows you to evaluate the probability that your customers will recommend your brand, products, or services to others.
VoC Surveys
Voice of the Consumer (VoC) analysis allows you to identify and prioritise consumer expectations in real time.
CES Surveys
The Customer Effort Score (CES) is a customer experience indicator that measures the level of effort exerted by your customer during the customer journey.
Customer eXperience .
We investigate your customers’ perception of their experience with your brand, business or services
Customer eXperience .
We investigate your customers’ perception of their experience with your brand, business or services
