How do you assess the quality of your services
and your customers’ perception?

The Mystery Shopping programmes suggested by Ellipse Marketing are based on a continuous improvement approach

mystery

B2C Mystery shopping

We measure the quality perceived by your customers all throughout your customer journey
building

Mystery Shoppers B2B

We verify the compliance with your services standards and the capacity to meet customers’ expectations
promo

Mystery Shopper for Promotions

At your point of sale we check the gap between the expected services and the actual services delivered

A customer-oriented approach

LIVE THE CONSUMER EXPERIENCE

FIELD MANAGEMENT BY ELLIPSE MARKETING

MONITOR YOUR PERFORMANCE IN REAL TIME

Draft scenarios and elaborate mystery shopping visit surveys

Recruit mystery shoppers from your potential customers

Check and validate the data collected

Draft operational and objective mystery shopping reports